Peter Drucker commented "in the knowledge society ... individuals are central. Knowledge is not impersonal ... does not reside in a book, a databank, a software program; they contain only information. Knowledge is always embodied in  person, carried by a person; created augmented, or improved by a person; applied by a person; taught and passed on by a person; used or misused by a person. The shift to the knowledge society ... puts the person in the centre. (Post-capitalist Society, 1993, 210)

This booklet examines knowledge work by focusing on the essential role of problem solving (including how knowledge workers address different types of problems.) Knowledge work involves applying four integrated dimensions - analytical, information, social, and learning.

For a peer reviewed discussion on personal knowledge management please see: Wright, K. (2005) Personal knowledge management: supporting individual knowledge worker performance (Knowledge Management Research and Practice).